January 27, 2021
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The Florida Statutes

The 2004 Florida Statutes

Title XXIX
Chapter 408
View Entire Chapter
Section 408.918, Florida Statutes 2004

408.918  Florida 211 Network; uniform certification requirements.--

(1)  The Legislature authorizes the planning, development, and, subject to appropriations, the implementation of a statewide Florida 211 Network, which shall serve as the single point of coordination for information and referral for health and human services. The objectives for establishing the Florida 211 Network shall be to:

(a)  Provide comprehensive and cost-effective access to health and human services information.

(b)  Improve access to accurate information by simplifying and enhancing state and local health and human services information and referral systems and by fostering collaboration among information and referral systems.

(c)  Electronically connect local information and referral systems to each other, to service providers, and to consumers of information and referral services.

(d)  Establish and promote standards for data collection and for distributing information among state and local organizations.

(e)  Promote the use of a common dialing access code and the visibility and public awareness of the availability of information and referral services.

(f)  Provide a management and administrative structure to support the Florida 211 Network and establish technical assistance, training, and support programs for information and referral-service programs.

(g)  Test methods for integrating information and referral services with local and state health and human services programs and for consolidating and streamlining eligibility and case management processes.

(h)  Provide access to standardized, comprehensive data to assist in identifying gaps and needs in health and human services programs.

(i)  Provide a unified systems plan with a developed platform, taxonomy, and standards for data management and access.

(2)  In order to participate in the Florida 211 Network, a 211 provider must be certified by the Agency for Health Care Administration. The agency shall develop criteria for certification, as recommended by the Florida Alliance of Information and Referral Services, and shall adopt the criteria as administrative rules.

(a)  If any provider of information and referral services or other entity leases a 211 number from a local exchange company and is not certified by the agency, the agency shall, after consultation with the local exchange company and the Public Service Commission, request that the Federal Communications Commission direct the local exchange company to revoke the use of the 211 number.

(b)  The agency shall seek the assistance and guidance of the Public Service Commission and the Federal Communications Commission in resolving any disputes arising over jurisdiction related to 211 numbers.

History.--s. 7, ch. 2002-223.

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